Suspension of Door-to-Door delivery to designated districts
Due to COVID-19, home delivery to the following 7 areas, including Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong , and Tsz Wan Shan, will be temporarily suspended until further notice. Sorry for any inconvenience caused. To learn more about the latest news, please visit the official website of SF Express.
Home delivery to other districts remains usual.
Shipping fee
Free Shipping for any order
Delivery method
Door to door by S.F. Express
Self-pickup services at SF stores and EF Lockers (Please fill in the full address of your favorite SF store or EF Lockers in the shipping address field at checkout)
Delivery areas
Hong Kong Island, Kowloon, New Territories, certain remote areas and outlying islands
We ship to commercial and residential addresses only. P.O. box and logistics centers are not accepted as delivery address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If customer requires sending orders to multiple addresses, customer needs to place a separate order for each address.
Estimated delivery time
Upon confirmation of payment, it will take 1-2 business days to process the order, subject to stock availability
Under normal circumstances, the order will arrive at the delivery address in 2-3 business days after dispatch. For remote areas, it might take 3-4 business days.
Delivery schedule
Mondays to Saturdays: 9am-7pm
Sundays and Public Holidays: Not in service
Delivery schedule for Outlying Islands
Cheung Chau Island: Mondays & Thursdays
Lamma Island: Tuesdays & Fridays
Peng Chau Island: Wednesdays & Saturdays
Shipment tracking/ change of shipping address
Once the order is ready to ship, an email notification containing order tracking number will be sent to the customer. Please contact SF Express to track the shipment.
Once the order is shipped out, any changes in the address shall be arranged with SF Express by contacting their Customer Service directly. Any incurred expenses shall be borne by the customer.
If the shipment cannot be successfully delivered to the customer due to personal reasons, please contact SF Express directly in order to make further arrangements.
If customer is not reachable for delivery after two attempts, the order might risk being cancelled and not refunded.
Whatsapp Us